FAQ FAQ
Q&A
Q&A
Select a category below to see more questions.
App Version and Installation Instructions
  • When will the current SC Mobile App be discontinued?
    • The new SC Mobile App was rolled out in phases starting May 17, 2026. You can search for "SC Mobile Taiwan" in the App Store/Google Play to install/update.

      For Android users: As we performing a staged rollout, if you do not see the update button when searching for "SC Mobile Taiwan", please try again in a few days.
  • How do I know if I am using the current or the all-new SC Mobile App?
    • If the version is 7.0.10 or below, you are using the current SC Mobile App.
      If the version is 8.1.1 or above, you are using the all-new SC Mobile App.

      How to check my SC Mobile App version?
    • Method 1
      Via App Store / Google Play Store
      Go to the App Store or Google Play Store, search for "SC Mobile Taiwan," tap on the app to view more details, and find the version number under "About this app."
    • Method 2
      Via the current SC Mobile App
      Open your current SC Mobile App, tap the "Hamburger Menu" icon in the top-right corner, select "System Information," and the first item, "SC Mobile App Version," will show your current version.
    • Method 3
      Via the all-new SC Mobile App
      Open the all-new SC Mobile App, tap the "Question Mark" icon in the top-right corner, and select "System Information" or check the bottom of the screen to find the "SC Mobile App Version."
  • After updating to the new app, do I need to reconfigure my existing notifications or services?(e.g., Biometrics, Registered Accounts, Push Notification settings, etc.)
    • If you have already enabled biometric login, device binding, scheduled transfers, spending notification or push notifications in the previous version, these settings will be automatically migrated. No reconfiguration is required.

      However, for Device Upgrade (e.g. perform transfers directly using biometric authentication) - After updating to the new version of the app, we will send an SMS OTP to your registered mobile number. Simply enter this code to complete verification and finish the upgrade.
  • Can I still download and use the all-new app on multiple smartphones?
    • Yes, each user can bind up to 3 devices.

      After download SC Mobile App, the Bank will send an "SMS One-Time Password (OTP)" to the mobile number you have registered with us.Once verified, the device binding process is complete (this step is skipped for already authenticated devices), granting you access to the mobile app

      However, you can only be logged into the Digital Banking system on one device at a time. If you need to bind the 4th device, the system will automatically remove the very first device you bound.Alternatively, you can log in to "Online Banking" on your computer to remove a specific device before setting up the new one in the app.
  • I have already updated to the new app. Can I download the previous version again?
    • Downgrading to the previous version is currently not supported.

      To align with our comprehensive system upgrade, once you have updated to the all-new SC Mobile App, you will no longer be able to download or use the current version.
  • Is my phone/OS compatible with the new app? Why can't I use the app after upgrading?
    • The all-new app requires iOS 15 or above for iPhone users, and Android 10 or above for Android users.
  • How do I start using the SC Mobile App?
      Existing Online/Mobile Banking Customers
    • If you have the previous app version installed and enabled Biometric Login, simply tap the biometrics button to authenticate and log in.
    • If Biometric Login was not enabled, tap the green "Login" button and enter your National ID, Username, and Password to log in.

      New Online/Mobile Banking Customers (Not yet registered)
    • Step 1
      Tap "Login or Register" on the login home screen.
    • Step 2
      Tap "Register"
    • Step 3
      If you have a deposit account, select "I already have a deposit account" and use your 6-digit Phone Banking PIN or 4-digit Magnetic Strip PIN to apply/activate.

      If you only have a credit card, select "I have credit card only" and enter your card details to apply/activate.
    • Step 4
      Once completed, return to the app and log in with your new Username and Password.
  • How can I change the language settings?
    • You can switch the language (Traditional Chinese / English) at the top-right corner of the pre-login screen.
Login Account and Security Settings
  • Can I still use my existing Username and Online Banking Password?
    • Yes! Whether you upgrade to the all-new app or not, you can log in using your existing Username and Online Banking Password.
  • What should I do if I forget my Username or Online Banking Password?
    • Step 1
      Tap "Login or Register" on the login home screen.
    • Step 2
      Tap "Reset Username & Password"
    • Step 3
      If you have a deposit account, select "I already have a deposit account" to reset using your Phone Banking PIN or Magnetic Strip PIN. If you only have a credit card, select "I have credit card only" and enter your card details to reset.
    • Step 4
      Once completed, return to the SC Mobile App and log in with your new Username and Password.
  • How do I change my Online Banking Password?
      If You Are Not Logged In
    • Step 1
      Tap "Login or Register" on the login home screen.
    • Step 2
      Tap "Reset Username & Password"
    • Step 3
      If you have a deposit account, select "I already have a deposit account" to reset using your Phone Banking PIN or Magnetic Strip PIN. If you only have a credit card, select "I have credit card only" and enter your card details to reset.

      If You Are Already Logged In
    • Step 1
      Select "Services" from the bottom navigation bar.
    • Step 2
      Tap "Profile & Account"
    • Step 3
      Tap "Change Password."
    • Step 4
      Follow the instructions below to complete your password change.
  • How do I change my SC Mobile App Username?
      If You Are Not Logged In
    • Step 1
      Tap "Login or Register" on the login home screen.
    • Step 2
      Tap "Reset Username & Password"
    • Step 3
      If you have a deposit account, select "I already have a deposit account" to reset using your Phone Banking PIN or Magnetic Strip PIN. If you only have a credit card, select "I have credit card only" and enter your card details to reset.

      If You Are Already Logged In
    • Step 1
      Select "Services" from the bottom navigation bar.
    • Step 2
      Tap "Profile & Account"
    • Step 3
      Tap "Change Username"
    • Step 4
      Follow the instructions below to complete your password change.
Interface Functions and Biometric Login
  • Why is the hamburger menu missing? Where are the features located now?
    • The all-new app features a revamped navigation bar with five key shortcuts. Simply select your desired service from the bottom menu after logging in.(Overview, Transfer/Pay, Invest/Insure, Discover, Services)
  • I used to check my inbox without logging in. Where can I find it in the new app?
    • After logging in, tap the "Bell" icon in the top-right corner to access your inbox and view your messages.
  • Why doesn't the new SC mobile app allow me to manually set a date range for transaction history like the old app did?
    • We have updated the new app with a scrolling interface to help you see all your transaction details in one view and easy to find your latest activity.
  • How do I enable Face ID, Touch ID, or fingerprint recognition to log in?
    • Step 1
      Tap the biometrics icon at the bottom-right of the login screen and select "Enable now."
    • Step 2
      Enter your Username and Password to log in and enable biometric login services (Face ID, Touch ID, or fingerprint).
    • Step 3
      Tap "Confirm" and authenticate with your biometrics. Once verified, you can use biometric login for future sessions.
  • How do I disable Face ID, Touch ID, or fingerprint recognition for login?
    • Step 1
      After logging in, select "Services" from the bottom navigation bar.
    • Step 2
      Tap "Biometric Login and Security Settings.
    • Step 3
      Tap "Biometric Login."
    • Step 4
      Slide the toggle switch next to "Enable Face ID/Touch ID/Biometrics" to the left to disable the service.
  • If someone else's biometrics are registered on my phone, can they log into my app?
    • Yes. However, to ensure your security, please avoid sharing your device with others.
  • If I update my phone's biometric settings, can I still use biometric login for the app?
    • No. You will need to re-enable the biometric login service. Please refer to the steps in Q4 for activation instructions.
  • If my biometric login fails, can I still log in using my Username and Password?
    • Yes. You can choose to log in using biometrics or by entering your Username and Password.
  • How to cancel scheduled transaction in the new SC Mobile App?
    • Step 1
      Login to SC Mobile App and click “Pay & Transfer” from navigation bar
    • Step 2
      Tap on “Scheduled”
    • Step 3
      Select the scheduled transaction you want to cancel from Pending Execution area
    • Step 4
      Click “Cancel Transaction”
    • Step 5
      Click “Search” and find the transaction you want to cancel, swipe right and tap the trash can icon to cancel.
  • Where can I find the “Add to Apple Wallet” function in the new SC Mobile App?
      Please login SC Mobile App, expand Credit Cards section at Home and follow below steps:
    • Step 1
      Click “Payment Information”
    • Step 2
      Select the credit card you’d like to add to Apple Wallet in the middle of the screen and then tap on “Details”
    • Step 3
      You can see the “Add to Apple Wallet” button directly on this page
More FAQs
More Mobile & Online Banking FAQs
Mobile & Online Banking Service Information
Transaction Limits Eligibility & Requirements Service Hours Service Items Online Banking Security Guide Cybersecurity Reminders Quick Guide to Popular Online Banking Features How to Apply for Online Banking Credentials Forgot Password Help