Frequently Asked Questions

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Q: Can I subscribe for all the mutual funds on Personal Online Banking?
Q: Can I change username/Fixed Password I use to login Personal Online Banking Service? How?
Q: I want to subscribe for mutual funds on Personal Online Banking but would like to check the fund products’ net values and handling fees in advance. Where can I find the information?
Q: What is the difference between the information in the Personal Online Banking credit card section and in the Credit Card Online Service?
Q: I have subscribed for RSP mutual fund products but would like to change the amount of the investments. Is such service available on Personal Online Banking?
Q: Which kinds of mutual fund transactions are available on Personal Online Banking?
Q: Am I looking at the real time information of my available credit line in Credit Card Details section?
Q: I am a Standard Chartered Bank customer with deposit and loan accounts. I also hold a Standard Chartered Bank credit card. Can I set up Alerts via Personal Online Banking? If Yes, how do I set this up
Q: What is "Unbilled Transactions"? Why can't I see the credit card transaction made yesterday in the "Unbilled Transactions"?
Q: When I apply for the Personal Online Banking Service, do I need to set up all of my accounts as designated accounts for fund transfers? Can I transfer funds to/from non-designated accounts?
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