| Q： |
Is my mobile device compromised because I downloaded “SCBreeze Taiwan”?
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| A： |
No, it is not. “SCBreeze Taiwan” only detects whether your mobile device is compromised. |
| Q： |
I was notified by SCBreeze Taiwan that my mobile device may have been compromised. Is it true? What actions should I take?
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| A： |
Your mobile advice is suspected to be compromised, and your username and password are at risk of interception. Please do not use this mobile advice to conduct any transaction, and contact your mobile device vendor to resolve the issue. |
| Q： |
What kind of circumstance would make the RMB standing instruction fail?
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| A： |
The RMB standing instruction would be failed under any of the circumstances bellow:
● No sufficient funds in the designated account.
● Exceed daily exchange limit (CNY 20,000).
● Exceed daily accumulated amount of foreign exchange limit (equal to TWD 500,000).
● Any flag on the designated account.
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| Q： |
How can I cancel the RMB standing instruction?
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| A： |
Please contact any of our branches for any inquiry or cancellation of the RMB standing instruction.
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| Q： |
How can I inquire the transaction record of RMB standing instruction?
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| A： |
Once the application of RMB standing instruction is successfully completed, you will be informed via the confirmation email. To inquire the transaction details, please log in the SCB Personal Online Banking-Account Details-Saving Deposits.
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| Q： |
Would the RMB standing instruction be executed during the non-business day of the bank?
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| A： |
The transaction must be executed on a business day. If the designated transaction day falls on a non-business day for the Bank, no transaction will be executed and it would not be deferred.
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| Q： |
What is the period limit for RMB standing instruction?
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| A： |
RMB standing instruction could be executed with daily or weekly frequency and the exchange period is up to one-year.
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| Q： |
What is the exchange rate of RMB standing instruction?
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| A： |
The exchange rate of RMB standing instruction is subject to the daily exchange rate at 10AM published by the Bank.
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| Q： |
What is the exchange amount limit for RMB standing instruction?
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| A： |
The minimum exchange amount for RMB standing instruction is CNY 1,000 and maximum up to CNY 20,000.
Please note that the daily CNY exchange limit is CNY 20,000 per person, and the transactions conducted via all banking channels would be accumulated.
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| Q： |
What are the business hours for RMB standing instruction on the Personal Online Banking?
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| A： |
Business hours for online RMB standing instruction are the same as normal banking business hours from 9:00 to 15:30. |
