Frequently Asked Questions

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Q: Can I still use the Online Credit Card Service after I have reported a loss of my credit card?
Q: I have a credit card that has not been activated. Can I apply for the Online Credit Card Service?
Q: I have a cheque account with Standard Chartered Bank. Can I request cheque books via the Personal Online Banking?
Q: What should I note when setting up a foreign currency time deposit via the Personal Online Banking?
Q: Why did I receive the message "System error: SY001.Sorry, we are unable to process your request at this time. Please feel free to contact our customer service center at 4058-0088."? What should I do?
Q: I logged in to the Personal Online Banking Service and switched to another browser to view another webpage. Afterwards, I found that I couldn't use the Personal Online Banking. Why did this happen?
Q: Can I redeem points for airline mileage?
Q: Am I looking at real-time information in the Online Credit Card Service?
Q: What are the business hours for foreign currency exchange transactions conducted via the Personal Online Banking?
Q: Why does am I logged out of the system when I refresh my web page and given the system message "Repeated login. Please close the browser and log in 10 minutes later"? What should I do?
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