Frequently Asked Questions

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Q: Am I looking at real time information on the Personal Online Banking?
Q: When will I be able to use the Online Credit Card Service?
Q: When executing real time transactions, I am able to see the results. How will I know the result of scheduled transactions?
Q: Is Personal Online Banking available for everyone to process foreign currency transactions?
Q: When will I be automatically logged out of the Personal Online Banking Service?
Q: The application requires "3 digit card security code" for the authentication purposes for the Online Credit Card Service. What is the 3 digit card security code and why do I need to enter this code?
Q: Can I report a loss via the Personal Online Banking? If yes, what items are available to report losses? Can I cancel the report of a loss or change a loss report information via Online Banking?
Q: When will I receive the merchandise after I have redeemed my points online?
Q: Should I look at the buy or sell price of the exchange rate on the Internet in order to conduct currency exchange transfers?
Q: Can I log back into the Personal Online Banking if I previously have not logged out?
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