Frequently Asked Questions

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Q: What happens if the account is locked after 3 incorrect username or password attempts?
Q: I have already successfully applied for the Online Credit Card Service. If I apply for another Standard Chartered Bank card, do I need to apply for the service again?
Q: Can I review my redemption history?
Q: What should I do if I have questions while using the Online Credit Card Service?
Q: What should I do if I forgot my password to log on to the Online Credit Card Service?
Q: I have reported a loss of Standard Chartered Bank credit card, but I didn't request for a reissued card. Can I still apply for the Online Credit Card Service after I have reported a loss?
Q: How do I terminate my Online Credit Card Service account?
Q: Why can't I connect to the Credit Card Service application page after I have read the terms and conditions and have chosen "I agree"?
Q: If I have questions about my online bonus points redemption, what should I do?
Q: What are the benefits of eStatements?
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