Frequently Asked Questions

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Q: Can I make an online request for an eStatement to be resent to me?
Q: What happens if I connect to other websites or close the the browser when using the Online Credit Card Service?
Q: What is included in the Alerts service?
Q: I am a foreigner without a National ID number. I have already applied for a Standard Chartered Bank credit card. Can I also apply for the Online Credit Card Service?
Q: Will I receive Alerts right after I make purchases with my credit card?
Q: I am the Standard Chartered Bank principal credit card holder and I have applied for "Credit Card Service". Can I make inquiries on the supplementary card holder's account information?
Q: Why do I receive the same SMS Alert repeatedly?
Q: What happens if I enter the wrong username or password when logging into the Online Credit Card Service?
Q: What are the benfits of using the Online Credit Card Service?
Q: If I have several Standard Chartered Bank credit cards, will I need to log on separately to review each card?
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