Frequently Asked Questions

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Q: What are the hours available to conduct time deposits transaction?
Q: What are the points for attention for the special program that offers 40 percent handling fee discounts for fund subscription?
Q: Are there any requirements for making Personal Online Banking Service application at branch?
Q: Can I authorize any third party to apply for the Personal Online Banking on my behalf?
Q: Can the verification account be changed? What are the requirements for the change?
Q: What should I do to add or cancel any designated accounts for transfer after the application is submitted?
Q: What PC specifications are required for the Personal Online Banking Service?
Q: I have applied for the Personal Online Banking Service and entered correct “username” and “password.” Why did the system respond that the entries were incorrect?
Q: If I have several Standard Chartered Bank credit cards, do I need to apply for the eStatement service for each card separately?
Q: After switching to eStatements, how do I make payments?
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