Frequently Asked Questions

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Q: Can I use SMS OTP abroad?
Q: Shall I pay to use SMS OTP?
Q: How long does it take to receive the SMS OTP?
Q: Which online service items require SMS OTP?
Q: How do I change the mobile phone number to receive SMS Alerts?
Q: How do I apply for Credit Card eStatements?
Q: Will I be charged for applying for eStatements?
Q: What are the amount restrictions for currency exchange and transfer ?
Q: Will I be able to schedule TWD transfers via the Personal Online Banking?
Q: What should I note when using early termination & auto rollover for time deposits?
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