Frequently Asked Questions

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Q: How should I apply for Personal Online Banking Service?
Q: Can I apply for Personal Online Banking Service if I don’t have a mobile phone?
Q: If I continued to enter wrong “username” and “password” when I login Personal Online Banking Service and therefore got locked, how can I unlock it?
Q: What should I do if I forget my Username/Fixed Password?
Q: Why Automatic Teller Machines (ATM) are not available during midnight?
Q: Is any encrypted for eStatement?
Q: If I use mobile device to receive Standard Chartered eStatements, do I need to enter password to access my bill?
Q: How do customers use foreign currency remittance services via Personal Online Banking?
Q: When applying foreign currency remittance, why does the Bank suggest customers to provide mobile phone number and email address on the application form?
Q: After customers pre-designated foreign currency remittance information, when will it be ready to use via Personal Online Banking?
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