Frequently Asked Questions

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Category:  

Q:
Q: I have applied to activate TWD non-designated transfers along with the application for Personal Online Banking Service at the branch. Why can’t I use it?
Q: I have more than one account. Can I make online application for the Online Banking Service by using any of those accounts’ chip ATM cards or ATM cards/Visa ATM cards magnetic stripe PIN?
Q: Will I be able to schedule TWD transfers via the Online Banking?
Q: What are the points for attention for the special program that offers 40 percent handling fee discounts for fund subscription?
Q: What is SC Mobile?
Q: Do I need to be a customer of the Bank to use SC Mobile?
Q: What are the business hours for foreign currency exchange transactions conducted via the Online Banking?
Q: What is geofence setting in SC Mobile? (Path: Customer Service> Personal Settings> Geofence Setting)
Q: What is push notification in SC Mobile? (Path: Customer Service> Personal Settings> Push Notification)
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