Frequently Asked Questions
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Is it safe to use the Online Banking Service?
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We adopt “Password” and “SMS OTP” (Short Message Service One-Time Password) to safeguard your online transaction security. Through the “ Password” that you set on your own, you can login Online Banking Service and complete most of the low-risk transactions, such as designated transfers and time deposit services. For higher-risk transactions, we require you to enter SMS OTP to complete. SMS OTP is a set of randomly generated code. Each set of code sent to your mobile phone is different every time and is only valid for 100 seconds. Each set of SMS OTP can only be used once. This not only provides protection of your online transaction security but also convenient use of online banking services.
Also, 128 bits SSL encryption is used to send packets of Online Banking data. Hackers will not be able to decode or read the data even they intercept it. The Online Banking Service employs https to encrypt your data. If the lock icon appears in the browser, the data you are sending is encrypted and prevented from loss or theft. |
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I have applied for the Online Banking Service and entered correct “username” and “password.” Why did the system respond that the entries were incorrect?
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Please note that “username” and “Password” are case-sensitive. You might have set “caps lock” on or off when you make entries. |
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What User Name and Password should I use to access the SC Mobile online banking service?
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The User Name and fixed password/password for your SC Mobile online banking service is the same as those for your online banking service available on the computer browser.
Please enter your National ID Number and the User Name and password registered for the computer browser version to log in, and you may use the online banking service on your computer and mobile phone. Please note, however, you may not log in your "SC Mobile" online banking and the "computer browser version" of online banking at the same time. |
