| Q： |
After customers visiting the branch to correct the designated foreign currency remittance information, when will the updated data be available online? Will the information be synchronized for schedule
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| A： |
The information will be updated on Online Banking in two business days. However, the content of the scheduled transactions will not be automatically updated. Please cancel the transaction and schedule a new one. |
| Q： |
Can I subscribe for all the mutual funds on Online Banking?
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| A： |
No. The majority of mutual funds are available for subscription on Online Banking. But a small number of specific fund products are not available online and can only be purchased at the Bank’s counter due to relevant regulations, policies and subscription amount limit, or because they entail higher investment risks and require specialists’ explanation. Such products include mutual funds Class B shares (whose handling fees are collected afterwards), new mutual funds raised domestically, structured notes and domestic bonds. If you are interested in subscribing for the abovementioned products, please visit one of the Bank’s branches to apply. We are sorry for the inconvenience. |
| Q： |
Can the verification account be changed? What are the requirements for the change?
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| A： |
Yes, you can change your verification account. However, because the verification account will be used for the identification and authentication of all Online Banking Service transactions, we will require you to visit any of our branches in person, and provide your ID card, the seal of original verification account to complete the change. |
| Q： |
Transaction Tips
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| A： |
1. Transaction notification will be sent to your registered email and mobile phone. Please be kindly reminded to make sure your mobile phone is switched on, has enough capacity to receive incoming SMS, and does not block any commercial SMS.
2. “Buy Now” only provides a channel for non-designated account transfer. Standard Chartered Bank (Taiwan) Limited is not involved in product/service interchange or after-service process incurred from the transaction. For product/service cancellation and refund, please contact the merchant directly.
3. Standard Chartered Bank (Taiwan) Limited can vary, withdraw and consent to the merchant list and benefits provided at any time. Please refer to our website: (www.sc.com/tw/) for the latest information.
4. Non-designated Account Transfer: The maximum amount for a single transfer is TWD $50,000, for a maximum amount of TWD $100,000 per day and a maximum amount of TWD $200,000 per month.
5. If you registered online banking prior to May 4, 2009, you will need to apply for designated account numbers to execute this transaction. |
| Q： |
Why does am I logged out of the system when I refresh my web page and given the system message "Repeated login. Please close the browser and log in 10 minutes later"? What should I do?
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| A： |
To ensure the security of your transaction, Standard Chartered Bank does not allow more than 2 users to log in to the same acocunt on the Online Banking at the same time. When you refresh the web page, it will be regarded as repeat login. Therefore, the system will ask you to close your browser and log in 10 minutes later. |
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| Q： |
How should I apply for “TWD non-designated transfers” service?
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| A： |
You can apply to activate “TWD non-designated transfer” service at any of our branches. Or you can use chip ATM card (along with card reader) for verification to activate the service item when you make online application/activation for Online Banking Service (mobile phone number has to be provided to the Bank beforehand).
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| Q： |
Do I need to do online “activation settings”? What are the requirements for that?
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| A： |
If you apply for Online Banking Service through branch or Customer Service Centre, please visit online banking homepage and follow the instructions to complete “activation settings”. Then you are ready to enjoy the convenient online banking service easily!
Before activation, please choose any of the following for ID verification: chip ATM card (used with card reader), phone banking password, or ATM card/Visa ATM card’s magnetic stripe PIN. Please make sure the password you choose for ID verification is valid and not in the situations of being locked, suspended, reported loss, or not yet activated.
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| Q： |
When can I start to use the Online Banking Service after my application is submitted?
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| A： |
If you make your application through the official Web site, you can use your ID number, the username and Fixed Password to login the Online banking Service immediately after the application process is completed.
If you make application through branch or Customer Service Centre, please make sure you visit the online banking homepage and follow the instructions to complete “activation settings”. Then you are ready to enjoy the convenient online banking service easily!
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| Q： |
When applying foreign currency remittance, why does the Bank suggest customers to provide mobile phone number and email address on the application form?
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| A： |
Because the Bank will notify customers the transaction result via email and any transaction fail via SMS. Therefore, we suggest providing correct contact information. |
